Beyond the Call of Duty 2018

Thursday, November 2, 2017
Hyatt Regency LAX
5:30 - 9:30 PM

voting closed 10/25/19

Award categories

Hotel of the Year

The Hotel of the Year Award is given to the hotel that has set a benchmark for excellence in guest services and operations. This hotel is an industry leader in creating memorable stays for hotel guests and positively impacts the local community.

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General Manager of the Year

The General Manager of the Year Award is given to the individual who has demonstrated exceptional leadership skills and professionalism in multiple areas from training staff to exceeding guest expectations. This person shapes the hotel’s corporate culture while continuing to maintain hotel profitability and act as a role model for the rest of the industry.

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Management Company of the Year

The Management Company Award is given to the hotels operator that has excelled in delivering exceptional management services in operations, accounting, HR and marketing while driving gross revenue to ownership groups.

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Rising Star

The Rising Star Award is given to the individual who has been in the hospitality industry for less than two years, but has demonstrated the potential to become a pivotal figure in the hotel community.

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Unsung Hero

The Unsung Hero Award is given to the individual who has been dedicated to enhancing guest experiences at their hotel. This person is focused on improving customer service through professionalism and commitment to hospitality.

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Beyond the Call of Duty

The Beyond the Call of Duty award is given to the individual who demonstrates the willingness to go above and beyond their required expectations. This person creates unforgettable positive experiences for hotel guests or colleagues.

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Lifetime Achievement Award

The Lifetime Achievement Award is given to the individual (non-manager, department manager, or executive) who has proven dedication and commitment to the industry for over 10 years.

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Best New Hotel

The Best New Hotel Award is given to the property that has excelled in delivering exceptional customer service during its first year of operation.

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Best Hotel Sales Team

The Best Hotel Sales Team Award is given to the team that goes above and beyond to network with industry professional, execute strategic sales plans and maximize revenue in the competitive market.

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Best Food & Beverage

The Best Food & Beverage team has produced outstanding quality of food and beverages, memorable guest services, and has proven itself to be a profitable revenue for the hotel.

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Best Revenue Manager

The Best Revenue Manager Award is given to the individual who has most successfully achieved revenue goals and utilized strategies to maximize year over year revenue growth.

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Hotel Community Ambassador

The Hotel Community Ambassador Award is given to the hotel or a hotel company that has been dedicated to contributing to the hospitality community. The contributions can include volunteering efforts, donating, or giving back through various programs and organization.

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Outstanding Partner to the Industry

The Outstanding Partner to the Industry Award is given to the company who has partnered with hotels to create innovative solutions and provide services that have helped strengthen overall business.

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2017 finalists

Hotel of the Year

  • Peninsula Beverly Hills
  • The London West Hollywood
  • Terranea Resort
  • The Kinney – Venice Beach
  • Hyatt Regency LAX
  • Sunset Marquis

General Manager of the Year

  • Norbert Relecker, Mondrian Los Angeles
  • Gerry Peck, Shore Santa Monica
  • Tom Whelan, Hotel Amarano
  • Stacey Rivera, Redondo Beach Hotel
  • Terri Haack, Terranea Resort
  • Javier Cano, Ritz Carlton LA, JW Marriott LA Live

Rising Star

  • Patricia Aquino, Travel Industry Sales Manager – Airtel Plaza
  • Hilary Feutz, Social Communications Manager – Terranea Resort
  • Jasmine White, Front Desk Supervisor – Hotel Amarano
  • Michael Rodarte, Director of Revenue Management – Hotel Indigo
  • Jason Montgomery, Director of Revenue Management – The Line
  • Bu Myint, Revenue Manager – Airtel Plaza

Unsung Hero

  • Bill Dalleske, Hyatt Regency LAX
  • Lavon Minor, The L.A. Hotel Downtown
  • Teri Onorato, Los Angeles Athletic Club Hotel
  • Thomas Harris Jr, Le Parc Suites
  • Theresa Chu, Marriott Hotels
  • Rosa DelRio, Hotel Amarano Burbank

Beyond the Call of Duty

  • Worksu Asefa, Le Parc Suites
  • Chris Willard, Genre Hotels
  • Dustin Hess, Hotel Shangri-La
  • Don Tiffany, Hotel Amarano
  • Sonia Elias, Best Western PLUS Sunset Plaza
  • Michael Weber, Terranea Resort

Lifetime Achievement Award

  • Bryan Haluza, Director of Revenue Optimization – Terranea Resort
  • Wendy Kheel, VP Tourism Insights – Discover LA / LACVB
  • Libby Zarrahy, Dir. Of Marketing & Public Relations – Hyatt Regency LAX
  • Barry Podob, DOSM – Le Parc Suites
  • Maggie Oliva, GM – Inn at Venice Beach
  • Mitch Woolley, DOO – E-Marketing Associates

Best New Hotel

  • Kimpton Everly Hotel Los Angeles
  • InterContinental Los Angeles Downtown
  • Freehand Los Angeles
  • Hotel Indigo Los Angeles Downtown
  • Dream Hollywood
  • Waldorf Astoria Beverly Hills

Best Hotel Sales Team

  • Ace Hotel
  • Hotel Indigo
  • Elan Hotel
  • The L.A. Hotel Downtown
  • Beverly Wilshire, A Four Seasons Hotel
  • InterContinental Los Angeles Downtown

Best Food & Beverage

  • The Dream Hollywood
  • Montrose West Hollywood
  • Fairmont Miramar Hotel & Bungalows Santa Monica
  • Hollywood Roosevelt Hotel
  • Sydell Group – The Line/Freehand
  • Kimpton – Palomar/Wilshire/Everly

Best Revenue Manager

  • Asha Gradek, Loews Santa Monica
  • Travis Lough, Sheraton Gateway LAX
  • Gerald Griffin, Pacifica Hotels
  • Andrea Larkin, Shutters on the Beach & Casa del Mar
  • Egres Thana, CRME, InterContinental LA Century City
  • Scott Roby, Evolution Hospitality

Hotel Community Ambassador

  • Universal Studios Hollywood
  • Hotel Amarano Burbank
  • OLS Hotels & Resorts
  • Discover LA / LACVB
  • Hyatt Regency LAX
  • Terranea Resort

Outstanding Partner to the Industry

  • Sabre
  • Discover LA / LACVB
  • Expedia
  • Universal Studios Hollywood
  • Booking.com
  • Rainmaker

2018 Award winners

Hotel of the Year

Intercontinental Los Angeles Downtown

General Manager of the Year

Terri Haack - Terranea Resort

Best New Hotel

Hotel Figueroa

Best Revenue Manager

Egres Thana - Intercontinental Los Angeles

Best Hotel Sales Team

Indigo Hotel

Best Food and Beverage

Marina del Rey Hotel

Rising Star

Erin Woods - Freehand Los Angeles

Unsung Hero

Laura Westermeier - Georgian Hotel

Beyond the Call of Duty

Johnny Case - Hotel Figueroa

Management Company of the Year

Broughton Hotels

Lifetime Achievement Award

Ernie Wooden - L.A. Tourism

Outstanding Partner to the Industry

Booking.com

Hotel Community Ambassador

Visit West Hollywood