Hotel of the Year The Hotel of the Year Award is given to the hotel that has set a benchmark for excellence in guest services and operations. This hotel is an industry leader in creating memorable stays for hotel guests and positively impacts the local community.
Ace Hotel Downtown Los Angeles Terranea Resort Since opening 2009, Terranea Resort has remained dedicated to creating and ensuring memorable moments and extraordinary experiences for its guests. Celebrating its 10 year milestone anniversary in 2019, the resort has invested more than $40 million into the resort via property-wide enhancements. In addition to an extensive, multi-million-dollar enhancement of all guestrooms across the property, the resort also added a fourth resort pool and poolside eatery, redesigned the resort’s hallmark casual dining venue and local community favorite, catalina kitchen, and added an Experience Center to enhance guest offerings and concierge service. Terranea remains dedicated to supporting, protecting and preserving the environment and the communities it serves and it is committed to continued support of local organizations. Each year, Terranea works in partnership through a variety of community events and experiential guest offerings to positively impact more than 20 non-profit organizations. In addition, Terranea is committed to diverting 80% of its waste from landfills by 2020 and has collaborated with non-profit Bracken’s Kitchen, repurposing wholly edible “leftovers” from the resort kitchens to support meals for communities in need, including veterans and the homeless. The resulting business and community achievements have been acknowledged with hundreds of awards and accolades over the years.
SLS Hotel, Beverly Hills Simply Luxurious Stays A fête extraordinaire. Service standards you would expect from a Los Angeles luxury hotel with a serious injection of boutique style, creativity and fun. Fantastical interiors by Philippe Starck and culinary arts from the imagination of Chef José Andrés. Once you experience it, you know. This is SLS Hotel, a Luxury Collection Hotel, Beverly Hills.
Montage Beverly Hills Located in the heart of Beverly Hills, the Montage is a staple of true Los Angeles luxury. Offering the ultimate in decadence and sophistication, the property lives up to its prestigious location, as one of 90210’s most fabulous hideaways. Rooms here are incredibly spacious, exuding vintage Hollywood style perfectly complimented by modern grandeur.
The London West Hollywood Consistency is key and a commitment to excellence, The London delivers it by excellent service, friendly and efficient staff, great product.
The Kinney-Venice Beach This hotel has continued to be in the top 3 spot in Trip Advisor for their market. Also, maintained to exceed market share in all 3 metrics in a difficult year with supply growth.
The Beverly Hills Hotel The Beverly Hills Hotel is iconic to La-La Land lore, made famous by The Eagles tune "Hotel California.
Intercontinental Los Angeles Downtown Great hotel with amazing customer service from the valet to the restaurant staff. It is also the largest building west of the Mississippi.
Marina del Rey Hotel Marina del Rey Hotel has maintained the #1 Hotel in MdR on TripAdvisor for the past 11 consecutive months, and consistently rank among the top LA hotels within Pacifica Hotels guest feedback scores. The hotel has had a very successful year so far in 2018, increasing YTD RevPAR more than 6% YoY and gaining nearly 5pts RGI market share. These amazing guest service and revenue results were achieved despite a predominantly new leadership team on property. Well done Team MDRH
Vote General Manager of the Year The General Manager of the Year Award is given to the individual who has demonstrated exceptional leadership skills and professionalism in multiple areas from training staff to exceeding guest expectations. This person shapes the hotel’s corporate culture while continuing to maintain hotel profitability and act as a role model for the rest of the industry.
Bert Seneca General Manager
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Le Parc Suites
Bert is an established, well respected and energetic individual with a solid reputation and over 25 years of experience in hospitality and community leadership in Los Angeles. A proven bikity to articulate a company’s brand culture as well as key strategic initiatives and delivery of desired results. Outstanding leadership, communications and project management skills. A committed individual with strong organizational skills that believes leading by example is key to building a strong team to achieve high guest satisfaction results and cost control measures. A proven track record in achieving revenue growth.
Clay Andrews General Manager
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Hotel Figueroa
Clay oversaw a the re-launch of Hotel Figueroa which was not an easy task due to the delay in renovation. Also,he was able to stay motivated when times may not have been the easiest and he represented a positive outlook for his team and leadership in regards to, the success of the relaunch of the property. As the General Manager, he assembled a team to ensure the essence of Lady Figueroa remains in strive as the hotel re-enter themselves in the marketplace. He's a scholar and deserves all of the positives things that are in his future and career
Russ Cox General Manager
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Sheraton Universal
Rod Gruendyke General Manager
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Sunset Marquis
Javier Cano General Manager
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The Ritz-Carlton/JW Marriott
Javier Cano is Vice President and Market General Manager for The Ritz-Carlton, Los Angeles, JW Marriott Los Angeles L.A. LIVE, The Ritz-Carlton Residences at L.A. LIVE, as well as the Courtyard and Residence Inn Los Angeles L.A. LIVE. Born in Los Angeles, Cano brings more than 38 years of hospitality experience to his role, with 36 of those years spent in The Ritz-Carlton and Marriott International family. As vice president and market general manager, Cano has been instrumental in advocating the ongoing renaissance of downtown Los Angeles and Marriott’s position within this burgeoning market. He currently oversees all aspects of hotel operations for the L.A. LIVE properties, including sales, guest relations, housekeeping, maintenance, finances, and staff development.
Terri Haack President
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Terranea Resort
Terri A. Haack is responsible for the overall operating performance of the 102-acre luxury destination, Terranea Resort. She spearheaded pre-construction operations for the $480 million resort beginning in 2007, guiding start-up through Terranea’s acclaimed debut in June 2009. Celebrating its 10 year milestone anniversary in 2019, Terranea continues to thrive as a top destination resort – renowned for its natural beauty and stewardship, award-winning cuisine, unique enrichment programs and unrivaled guest service. The resulting business and community achievements have been repeatedly acknowledged, with the resort garnering hundreds of awards and accolades over the years. Haack leads by example, successfully blending effective business vision with passionate commitment to positively make a difference, both in the world of business and the community. She plays an instrumental role in developing and leading the team of over 1,250 talented and dedicated individuals at Terranea. The resort continues to receive high guest satisfaction scores and has received numerous prestigious awards and accolades including Travel + Leisure and Conde Nast Traveler. Terranea is also recognized as the “Top Employer in Los Angeles County” and “Best Hospitality Company to Work For,” as a result of Haack’s exceptional leadership.
Nick Rimedio Kimpton Hotels & Restaurants appointed Nick Rimedio as GM of the La Peer Hotel
Jeff Kulek General Manager
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London West Hollywood
Jeff boasts over 25 years of experience in the hospitality industry with prior positions as the Regional Vice President of the West Coast for Morgan's Hotel Group.
Scott Mills General Manager
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The Garland
Since joining the team as General Manager in January 2013, Scott Mills’ first major initiative was leading the multi-phase, property-wide $20 million renovation and redesign which included 257 guest rooms and suites, the addition of a private outdoor event space, and the launch of the property’s signature restaurant, The Front Yard. With an impressive background of over 25 years of experience with luxury properties, including multiple Four Seasons Hotels and Resorts and the Viceroy Hotel Group, Mills was successful in transforming a former Holiday Inn to an elevated, one-of-a-kind urban retreat for families, weddings and leisure guests. Under his leadership, The Garland has won numerous hotel and industry awards including top rankings on TripAdvisor and being among the 'Top 10 Hotels in Los Angeles' in Conde Nast Traveler Readers’ Choice Awards for the last three years. Mills has continued to introduce thoughtful programming to ensure The Garland is truly a ‘home away from home’ for guests including dive-in movies, outdoor concerts, block parties, and a unique urban tour that takes guests to Hollywood’s notable landmarks. Mills’ latest commitment has been a focus on sustainability, primarily switching to biodegradable straws and partnering with PrintReleaf which helps grow the global forestry system.
Vote Management Company of the Year The Management Company Award is given to the hotels operator that has excelled in delivering exceptional management services in operations, accounting, HR and marketing while driving gross revenue to ownership groups.
Pacifica Hotels
Pacifica Hotels operates 30 focused-service boutique hotels, 4 full-service restaurants & bars, and manages over 1,200 employees. At Pacifica Hotels, we are committed to a singular strategy: choose quality properties, renovate them with unique designs, staff them with experienced, entrepreneurial managers, and provide guests with superior value at reasonable rates.
Interstate Hotels & Resorts
As the largest hotel management company globally, you might expect that it's people would get lost in it's vastness. However, it is quite the opposite - the culture is family oriented. Interstate has great benefits and believes in work/life balance. It truly puts its employees first while still exceeding the expectations of it's guests.
Sydell Group
A partnership between Ron Burkle and Andrew Zobler, Sydell Group is the creator and manager of unique hotels deeply rooted in their location and architecture. Sydell's core expertise is an ability to collaborate with original talent within the world of design, food & beverage, and retail, and bring them together in the creation of compelling new hotels that engage the communities around them. Sydell Group's diverse portfolio of award-winning properties include NoMad, New York and Los Angeles; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad Las Vegas.
SBE Hotels
sbe's global lifestyle hotel brands. SLS HOTELS. Hotels. SLS Hotels. DELANO. Hotels. Delano. MONDRIAN. Hotels. Mondrian. HYDE
HOTELS & RESIDENCES. Hotels. Hyde Hotels & Residences. THE REDBURY. Hotels.
broughtonHOTELS
Whether you are looking for accommodations in sunny Southern California, or in the Wrigleyville neighborhood of Chicago, our diverse
collection of hotels has something special to offer you.
Evolution Hospitality
Based in Orange County, California, Evolution Hospitality is a private, independent third-party hospitality management company.
Viceroy
Viceroy is a great management company that proves them self time and time again in driving a great product with top line revenu.
Vote Rising Star The Rising Star Award is given to the individual who has been in the hospitality industry for less than two years, but has demonstrated the potential to become a pivotal figure in the hotel community.
Marianna Pinerua Sales Manager
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Airtel Plaza Hotel
Tarik Berberian Banquet Captain
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The LA Grand Hotel
Attentive to details, make guests feel comfortable,Yes we can attitude, he's altruistic!
Chris Matsumoto Director of Sales
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Jamaica Bay Inn
I would like to nominate Chris Matsumoto – Director of Sales – Jamaica Bay Inn for the Rising Star of the Year Award with HSMAI. I have worked with Chris for the past nine months (as he recently started with Jamaica Bay Inn) in our joint sales efforts. Passion: Chris has a great passion for finding new business for his hotel and using all the available closing tools both from his property and those that are offered by our CVB. In this short time, Chris has closed on many of the programs from the group sales leads that we have sent and has managed to do so with limited meeting room space. Integrity: combined with passion, are two of the most important qualities for a sales manager. Chris has demonstrated by his interactions with clients and his success in booking many of our RFP’s that we source. Positive attitude: Chris always offers a positive can-do attitude on the programs RFP’s that we send. Chris recently hosted a weekend site tour for a local University’s group of hotel management students knowing that the result would not be a booking for his property but many happy students striving to learn more about the industry! Bravo Chris! I hope you win Rising Star of the Year!
Melody Kerigan Sales Coordinator
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Hotel Figeuroa
Melody started in our Reservations Department and demonstrated that she efficient in her work. Always willing to help when asked and always to volunteer her help to any department that may need assistance. She was prompted to being our Sales Coordinator and has really been the saving grace for the team.
Karla Roque Revenue and Reservations Manager
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Le Parc Suites
Excellent planning, communication and customer relations skills with the proven ability to create new relationships, build and manage
existing ones.
Andrea Dekoning Experiential Marketing Manager
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Terranea Resort
Andrea Dekoning was promoted to Experiential Marketing Manager in June 2017, and hit the ground running in her new position and as a valuable member of the marketing team. She oversees key initiatives including the resort’s signature and seasonal events, strategic partnerships, commercial filming and photography, and supports content marketing initiatives including TerraneaLife. Andrea is instrumental in organizing community giveback campaigns through partnerships such as: Palos Verdes Peninsula Land Conservancy, The Peninsula Education Foundation, Habitat for Humanity, Rainbow Services and more. The resort continually supports these local organizations through a variety of programs, events and ongoing projects throughout the year. Terranea has also built strategic alliances with partners such as ONEHOPE Wines to expand its reach within the community, resulting in thousands of meals provided for hungry children and more. Andrea consistently goes above and beyond the scope of work outlined in her job description, exceeding expectations and maintaining a strategic approach throughout each project and initiative. These achievements are a testament to Andrea’s commitment to excellence, results-driven success, and exceptional marketing outreach, making her an ideal candidate for the Rising Star Award.
Erin Woods Revenue Manager
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Freehand Los Angeles
Erin as a first time RM has stepped into a unique revenue management role. Being a hybrid hotel and hostel Erin has had to learn the ebbs and flows of both business models. It’s essentially 2 properties in one with separate strategies. Erin has led the charge in terms of being a technology pioneer. She made Freehand LA the first hostel in N. America to have dynamic pricing capabilities through Duetto RMS. Also became the first hotel in the world to have a direct connection with AirBNB. She takes on any challenge and finds a way to conquer it. Her efforts are truly what has made the property successful since opening last year. She is a rising star amongst her peers.
Vote Unsung Hero The Unsung Hero Award is given to the individual who has been dedicated to enhancing guest experiences at their hotel. This person is focused on improving customer service through professionalism and commitment to hospitality.
Laura Westermeier Sales / Reservations
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Georgian Hotel
Rossana Fernandez Director of Housekeeping
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The Garland
For over 20 years, Rossana has been leading the Housekeeping department ensuring that our guest rooms and public areas are consistently spotless. She regularly works to improve guest services and procedures always striving for the highest level of hospitality. A great role model, she is always willing to help wherever it is needed and works hard to provide her team members with a positive work environment.
Michel Ghalmi Banquet Manager
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The L.A. Grand Hotel Downtown
Michel gave us exceptional service at our September Forecasting and Outlook event. He went above and beyond. He truly made the event run smoothly as servers were running food to tables as the program was going and made sure to keep the noise level at the minimum. We felt very taken care of.
Zeeshan Maqsood Night Resort Manager
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Terranea Resort
Zeeshan Maqsood serves as Night Resort Manager for Terranea. Since joining the team in 2013 as a Reservations Agent, Zeeshan, “Zee,” has been an instrumental asset. In 2015, he was promoted to a Front Desk Agent and in less than two years promoted to Night Resort Manager. He understands all aspects of the operation and is constantly looking to expand his knowledge and grow. His dedication to the overnight team’s success has positioned him as a leader and role model. Zee is the greatest supporter to each and every overnight associate and continues to make a positive impact by listening to their challenges and celebrating their successes. One of his greatest strengths is associate engagement and boosting morale within the team. A naturally positive person, he is the go-to when an associate is having a challenge or needs guidance; both professionally and personally. Zee’s kind and humble personality is one of his greatest attributes and he is rarely seen without a smile on his face. His positive energy is contagious to all who come in contact with him. All of these attributes and Zee’s exceptional core values make him an ideal candidate for recipient of the Unsung Hero Award.
Vote Beyond the Call of Duty The Beyond the Call of Duty award is given to the individual who demonstrates the willingness to go above and beyond their required expectations. This person creates unforgettable positive experiences for hotel guests or colleagues.
Lenore Meyerhoff Sales & Marketing Coord.
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Flowers Hotel Group
Lenore Meyerhoff is a tenured professional that deserves to be recongized for her contribution to the world of hospitality, sales and marketing enviroment. Lenore is punctual, kind hearted, goes beyond with every task given to her. Lenore is always on the phone talking to clients, emailing and follow-up with them which is vital in today's world. Lenore brings her refreshing personality to the company and our clients respect and adore her immensely. Please consider Lenore as a nominee in this category. Everyone can learn from Lenore's work ethic. Thank you Jody
Kadija Fofana Senior Catering Service Manager
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Terranea Resort
Kadija Fofana, Senior Catering Service Manager at Terranea, is an ideal candidate for award recognition. Kadija is an anomaly when it comes to customer service; everyone loves her regardless of circumstances. Every client takes time to write about how wonderful she is and how she epitomizes going above and beyond. While she always has the guests’ best interests at heart, she also keeps the bottom line and revenue generation top of mind. She is passionate about her work, driven to succeed and is one of the best relationship builders out there. She also has grown tremendously since she joined Terranea. Beginning with little experience in the wedding market, she is now the top individual to turn to for the biggest and most lavish weddings in the California wedding industry. Whether it’s the food and beverage offerings that she works on closely with the culinary team, or the intricate details of the room setup, and the personalized service she offers to all of her planners, Kadija does it all with a dignified elegance that cannot be replicated. Kadija recently completed her Certified Professional in Catering and Events (CPCE) certification and she is also working on her CMP certification.
Johnny Case Revenue Analyst
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Hotel Figueroa
Johnny started with Hotel Figueroa around May of this year without a director of revenue. He was able to successfully run the day to day yielding with very little guidance from his peers. He was also, to get the hotel successfully on all hotel systems after the property being closed for 2 1/2 years. He is simply irreplaceable and we are truly fortunate to him with us.
Elisa Ann Conant Catering Sales
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The L.A. Grand Hotel Downtown
Shamshir Ali Front Office Sup.
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The L.A. Grand Hotel Downtown
Vote Lifetime Achievement Award The Lifetime Achievement Award is given to the individual (non-manager, department manager, or executive) who has proven dedication and commitment to the industry for over 10 years.
Ernie Wooden President and Chief Executive
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L.A. Tourism
Ernest Wooden Jr. is president and chief executive of the Los Angeles Tourism and Convention Board. He took the position in January 2013, to replace retiring chief Mark Liberman. Before starting his current position, Wooden worked for nearly 50 years in the hospitality industry, starting as a bellboy at age 16 at the Sheraton Russell hotel in New York City. Wooden quickly announced his goal as head of the tourism board: to draw 50 million visitors a year to Los Angeles County. In the year he took the job, the county drew 42.2 million visitors. That number jumped to 45.6 million visitors last year. If L.A. reaches the goal, he said, the 50 million visitors would generate $1.7 billion in taxes and support 528,000 jobs.
Bruce Baltin Managing Director
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CBRE Hotels
Bruce Baltin is a Managing Director of CBRE Hotels’ Consulting leading their Los Angeles practice. In his more than 40 years with PKF Consulting, which was acquired by CBRE in July of 2014, Mr. Baltin has had a wide diversity of experience in the Hospitality and Tourism industries including market demand studies, valuations, economic and operational consulting and dealing with leases, franchises and management contracts. His industry experience includes hotels, resorts, clubs, restaurants, theme parks, and national and state parks. He has worked extensively with various governmental entities in tourism and hospitality real estate issues. He has frequently been quoted in the national and local press and testified as an expert witness on various industry issues. Prior to joining CBRE he taught at the University of Nevada, Las Vegas and was corporate operations analyst for the Sheraton Corporation of America. He has taught extensively in the Collins School of Hospitality Management at California Polytechnic Institute, Pomona. He is an Adjunct Associate Professor teaching courses in the Masters of Real Estate Development program at the University of Southern California. He is a member of various professional and community organizations.
Terri Haack President
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Terranea Resort
Terri Haack’s distinguished career spans more than 35 years in the hotel industry. As President of Terranea Resort, she is responsible for the operating performance of the 102-acre luxury destination. Celebrating its 10 year milestone anniversary in 2019, the resort continues to thrive as a top Destination Hotels property. Haack plays an instrumental leadership role in serving the community and the industry she loves. She currently serves on the American Hotel & Lodging Association Board of Directors, Executive Committee, and is Chairman of the Educational Foundation Scholarship Committee; is the Chairman of the California Hotel & Lodging Association; and a member of the Board of Directors for Habitat For Humanity and the Palos Verdes Peninsula Chamber of Commerce. In addition, Haack is a founding Board Member and President of the Women In Lodging Executive Council and founding member of Women In Leadership within Two Roads Hospitality. Known as an energetic and community-oriented hotelier, Haack is committed to bringing charitable efforts to the forefront of Terranea’s programming with a variety of projects that support local organizations, the environment, and green practices. Haack’s exceptional career has garnered recognition and awards of distinction for her service and leadership from across the lodging industry.
Hoyt Bacon President
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Hoyt Bacon & Associates
Barry Podob Director of Sales and Marketing
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Le Parc Suites
Barry has been a strong planner in the hotel sales world since the start of his career. His corporate clients love him.
Vote Best New Hotel The Best New Hotel Award is given to the property that has excelled in delivering exceptional customer service during its first year of operation.
Sheraton Los Angeles San Gabriel
Innovation at its best with robots that are programmed to deliver towels amongst other things to guests at this 288 room hotel targeting Chinese tourism. This hotel brings a level of luxury accommodation and service to the San Gabriel Valley
Jeremy West Hollywood
The new boy in town, location, location, location, beautiful building, exceptional service, great views.
Hotel Figueroa
This hotel has reemerged in downtown Los Angeles with incredible design, atmosphere, culinary and beverage program, and exceptional service. There is nothing like it in downtown LA. A true oasis in the middle of the bustling city.
Kimpton La Peer
A mile from the posh shops of Rodeo Drive, this modern luxury hotel in the trendy Design District is 2 miles from the Los Angeles County Museum of Art and 14 miles from Los Angeles
InterContinental Los Angeles Downtown
InterContinental Los Angeles Downtown will forever redefine the LA skyline. In June 2017, the hotel, located in the tallest building west of Chicago, was the city’s largest hotel opening and IHG’s highly-anticipated new flagship property for the InterContinental brand. The hotel – the largest InterContinental in the Americas - features a 70th floor sky lobby with panoramic city views, 889 guest rooms located from floors 31-66, 95,000 sq. ft. of indoor and outdoor event space, six dining outlets including the tallest open-air bar in the Western Hemisphere (Spire 73), outdoor pool, fitness center, Club InterContinental, and is walking distance to LA Live, and Staples Center. Key Media Placements, (1.05B impressions thru July 2018): KTLA opening-day live broadcast, CNN Travel A 2018 Top Hotel to Check-Into, Los Angeles Times 17-page print piece, CNNTraveler.com, Boston Globe, Eater LA, Robb Report, Departures, Forbes, AAA, USA Today, Vogue, The Telegraph UK, Martha Stewart Weddings, Huffington Post, Travel + Leisure. Key Awards: - 2018 Travel + Leisure World’s Best Award - 2018 Wine Spectator “Best of Award of Excellence - 2018 CA Wedding Day Best New Venue - 2017 Interior
Design Magazine Best of Year Award - 2017 ALIS Award for Development of the Year
The NoMad Los Angeles
Design is breathtaking throughout the property. Rooftop pool is stunning. Staff is fantastic most are still from the original opening team.
Vote Best Hotel Sales Team The Best Hotel Sales Team Award is given to the team that goes above and beyond to network with industry professional, execute strategic sales plans and maximize revenue in the competitive market.
Terranea Resort
Terranea Resort’s Sales Team goes above and beyond to ensure they create and deliver exceptional experiences for clients, maximize revenue and serve as a leader within their industry network. As result of their dedication and commitment to continued growth and success, the team has grown group business by 19% in the past two years. In addition, their leadership team offers 22+ years of experience within their team of national directors. What makes the Terranea sales team the best goes beyond the numbers; it is the daily passion to keep their fellow associates working each day, knowing a busy resort equals hours of employment. Their teamwork also extends to taking the time to work together towards a common goal. They each understand that the sale is not complete until the customer has had an extraordinary program and all promises were delivered. In addition, the Sales Team members are also active within numerous networking communities and organizations to share market insights, best practices, and support business within the Los Angeles community; including HSMAI, Los Angeles Convention & Visitors Bureau, Visit California, Women In Lodging, California Hotel & Lodging Association, and more.
The L.A. Grand Hotel Downtown
Great team at this hotel from group sales to catering sales they are top notch.
Le Parc Suites Hotel
Lead by Barry Podob this team year after year does a great job.
Hotel Figueroa
This team had a rough staff prior to finally re-opening in February of this year. They faced obstacles with un-realistic expectations however, that didn’t stop them to push through and convert convention groups and last minutes group leads to convert in the month for the month. Not to mention, that some weeks that were able to get their fair share in group against market so quickly to only be open for 6 months.
Mondrian
Deborah and her team are amazing!
Indigo Hotel
Curry rejoined the IHG family as the director of sales and marketing for the Hotel Indigo Los Angeles Downtown property,
Sydell Group
Jaime is a great sales person always trying to do whats best for her hotels and her clients she has done an amazing job since starting at
Sydell
Vote Best Food & Beverage The Best Food & Beverage team has produced outstanding quality of food and beverages, memorable guest services, and has proven itself to be a profitable revenue for the hotel.
Intercontinental Downtown Los Angeles Spire 73 the tallest open-air bar in the Western Hemisphere
Terranea Resort Terranea Resort’s Food & Beverage team is dedicated to producing outstanding quality, superior service and memorable experiences for guests. The team continues to expand its Farm-to-Terranea program with unique events and experiences incorporating its fresh produce grown on property, a 15,000 sq. ft. garden and farmland nearby, a sea salt conservatory, beehives, a chicken coop, and local olive pressing. These initiatives demonstrate the resort’s dedication to local and sustainable sourcing and also serve as an educational offering for guests and associates. The team’s commitment to growing meaningful partnerships within the community remains paramount to the resort’s evolution. Terranea is committed to diverting 80% of its waste from landfills by 2020. Terranea also collaborates with non-profit Bracken’s Kitchen, repurposing wholly edible “leftovers” from the resort kitchens to support meals for communities in need, including veterans and the homeless. In addition to creating exceptional experiences for its guests, the Food & Beverage team also generate more than 60% of revenue for the resort, and has garnered accolades from Wine Spectator, Forbes, Travel Channel, Food Network, HSMAI and National Geographic for sustainability efforts, and much more. All of these elements comprise a real “farm-to-table” priority at the resort that continues to evolve.
Fairmont Miramar Hotel - FIG With chef Yousef Ghalaini at the helm of what is perhaps Santa Monica's best hotel restaurant, Fig has truly come to shine. Now packed with even more Middle Eastern flavors — including a made-to-order pita that arrives tableside as a steam-packed savory balloon — the restaurant has truly found its stride.
Dream Hotel From TAO to Beauty and Essix the Dream Hollywood has amazing F&B outlets for thier guest to take advantage of.
Jamaica Bay Inn - Beachside Restaurant After completing an extensive renovation in the first half of 2017, Beachside returned - remodeled, reimagined and revived. The new space is bright, airy and fully embraces its location right on Mother's Beach with a full patio that nearly doubles seating capacity and an indoor-outdoor full-service bar. The culinary team also gave the menu a refresh - featuring 7-day a week brunch with Fried Chicken & Frangelico Custard French Toast or Thai Chicken & Mango Salad; for dinner enjoy craft cocktails and delicious bites like the Organic 7oz Wagyu "Kobe" Flatiron or the Whole Roasted Branzino. Beachside holds a 4.5-star "Awesome" rating on OpenTable and 4-star on Yelp.
Marina Del Rey Hotel - SALT SALT Restaurant. Chef Mark is so personable and you'll never experience an anything less than delicious no matter what you order. Greg Simmons has created a phenomenal Beverage program at SALT and catering events at Marina Del Rey Hotel. Both gentlemen and their teams are always up for a challenge and aim to always go above and beyond service standards and expectations.
Vote Best Revenue Manager The Best Revenue Manager Award is given to the individual who has most successfully achieved revenue goals and utilized strategies to maximize year over year revenue growth.
Ashton Udell Ashton Udell was recently promoted to Associate Director of Revenue at Terranea, the premier destination resort on the Los Angeles coast. Her strategic approach to inventory management has had a significant effect on maximizing revenue and profit through the continued development and execution of strategic pricing and sound inventory management. Ashton supports the department and related departments by staying close to inventory shifts through group blocks, room type demand and understanding patterns. Her collaborative approach of working closely with the sales team, between rooms to conference space optimization, and with the front desk on the successful room upsell program, and supporting the marketing team to launch room promotions has greatly contributed to Terranea’s success. Her practical and analytical approach to room inventory optimization is key to Terranea’s continued successful focus of maximizing revenue. She is able to anticipate and react to frequent inventory shifts, and is flexible to changing revenue
enhancement strategies. Ashton has also been an invaluable and instrumental member of the team during the numerous system
upgrades and new installs during the past year, and her ability to anticipate issues, problem solving and collaboration has help solidify
her as a valuable member of the Terranea revenue management team.
Scott Margot Scott has been an exemplary professional in revenue management, implementing smart strategies to combat new supply in the market, partnering with OTAs and third party vendors to fill need, and working with the CVB for conventions.
Dustin Hess Hard Working Revenue Manager.
Makenna Davis Makenna has been a great Revenue manager form her time at the sixty beverly hills to now at the Nomad.
Jon Bentley Jon joined the Pacifica team a year ago and hit the ground running, quickly taking on a large territory of hotels and establishing a close relationship with each property. He has brought forth new tools & resources to help his hotels reach & exceed their revenue goals. Jon's hotels have seen an average of +7% RGI growth YoY, driven primarily through ADR growth as Jon finds new ways to shift channel & business mix to drive more profitable business to his hotels.
Bu Myint Bu works tirelessly, during all hours of the day, in contributing to Airtel's growing success and steady uphill trajectory since his joining the team in July of 2016. He is highly regarded by all who have worked with him, as both a man you can trust and the guy who knows “his stuff.” I can’t imagine Airtel succeeding the way it has without his guidance and incredibly accurate forecasting capabilities—just check the STAR Reports! Given his background in computer engineering and tech savvy, he is also very quick to be of assistance as our personal in-house IT. He sets an example as a true host in hospitality, acknowledging and assisting any guest in need, which I don’t believe is typical of a Revenue Manager. He makes himself available to the point that he is able to log-on at any time of day, be it from his laptop or cellphone. Imagine working in Opera on your cellphone! If there’s a way, Bu will find it.
Jason Montgomery Jason has taken revenue management to the next level at LINE LA. Running +95% occupancy while still managing to grow ADR in a down market. The LINE lives on KTown Island which is a blessing and a curse all at the same time. He finds a way to crush previous records through a variety of ways. The hotel owes its success YTD to his dedicated efforts. He is truly gifted in the art/science of Revenue Management.
Brandon Burtis Brandon is so well-versed and knowledgeable about all things RM. He has brought revitalization and rejuvenation to the Pacifica Hotels Revenue Mangement program. He leads his team by example yet with a high expectation of performance in order to deliver quality work back to our properties. He is well organized and will always take every aspect into consideration when working with his hotel teams for the most beneficial outcomes for each property. He is extremely supportive and never too busy to carve out time to speak with you.
Vote Hotel Community Ambassador The Hotel Community Ambassador Award is given to the hotel or a hotel company that has been dedicated to contributing to the hospitality community. The contributions can include volunteering efforts, donating, or giving back through various programs and organization.
Los Angeles CVB Los Angeles Tourism & Convention Board markets and promotes Los Angeles as the premier destination for leisure travel, meetings and conventions. L.A. Tourism is a private, non-profit 501(c)(6) business association. The mission of L.A. Tourism is to advance the prosperity of L.A.'s tourism economy and the livelihoods that depend on it. L.A. Tourism works proudly on behalf of more than 1,100 Member businesses from the area’s hospitality community and is responsible for sales and marketing efforts focused on the meetings & convention industry, domestic and international leisure travelers, travel trade and media worldwide.
Terranea Resort An advocate within the Los Angeles community, driving support for local causes is a key part of Terranea Resort’s mission. The resort continually supports a variety of local organizations through unique experiences throughout the year with giveback components. Terranea hosts resort-wide offerings to support partners such as Children’s Hospital Los Angeles’ #MakeMarchMatter; Earth Day and World Oceans Day in support of local conservancy organizations; Breast Cancer Awareness Month; and Terranea Traditions benefiting Toys For Tots. The resort’s ongoing Chef’s Table Dinner Series and Full Moon Yoga offerings support local charities including Peninsula Committee Children’s Hospital, Habitat for Humanity, and more. Terranea has also built strategic alliances with partners such as ONEHOPE Wine to expand its brand footprint and reach within the community, resulting in thousands of meals for children and more. From its inception, Terranea has remained dedicated to protecting the valuable coastal resources that define the Palos Verdes Peninsula. Terranea is committed to diverting 80% of its waste from landfills by 2020 and also collaborates with non-profit Bracken’s Kitchen, repurposing wholly edible “leftovers” from the resort kitchens to support meals for communities in need, including veterans and the homeless.
Jody Flowers Jodi has been a great aspect for the hotel community for many years. Always emerging into something new and exciting to help our
industry grow.
Vote Outstanding Partner to the Industry The Outstanding Partner to the Industry Award is given to the company who has partnered with hotels to create innovative solutions and provide services that have helped strengthen overall business.
Sabre Sabre Hospitality Solutions provides distribution, operations and marketing solutions to the hotel industry. Delivered primarily through a Software as a Service (SaaS) model, Hospitality Solutions is used by more than 32,000 properties around the world. Its integrated reservations systems, property management system, distribution and marketing services help hotels increase revenues, identify savings, and improve customer service. We offer distribution to various channels using the SynXis Central Reservation System and the Sabre global distribution system. Additionally, our solutions include hotel operations management through the Sabre Property Management System, a Web-based system for hotels to manage inventory and reservations, guest profiles, staffing, back office and payment system integration.
Stash Rewards Stash always provided guidance with their marketing strategies that always assists me with my pre-determined goals. Not to mention,
that their marketing manager are always responsive and willing to troubleshoot any issues in a timely manner.
Expedia Group/Hotwire Hotwire should get the recognition it deserves. Dustin is a pleasure to work with, he is very positive and has great disposition.
Duetto James has been a staple in the hotel industry for many years.
Travelclick Evan is always helpful in setting up GDS marketing or providing data
Agoda Agoda always provided guidance with their marketing strategies that always assists me with my pre-determined goals. Not to mention, that their marketing manager are always responsive and willing to troubleshoot any issues in a timely manner.
Booking.com The company ocnstantly tries to improve their services and tools and are very engaged in the market, extremely responsive to the needs of partners and stay agile in the competitive environment.
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